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Hopefully this will save some of the rest of you that headache that we all hate. Unzip the downloaded file by Right-clicking and selecting Extract All. If it did not install correctly This site in other languages x. DoD Certificates Step 4:

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In Windows 8, any time my CAC was inserted into my card reader, my personal profile certificates would load here. If you have questions or suggestions for this site, contact Michael J.

It “should” start to install itself. Hit OK, then select Extract lower right corner of this window.

MilitaryCAC’s ActivClient support landing page

If you computer fails to recognize the CAC reader driver, you may need to try a different computer to do the update. The firmware update “should” fix the following problems: If it did not install correctly Tech support scams are an industry-wide issue where scammers attempt to trick you into paying for avtivclient technical support services.


Make sure you complete the following: Last Update or Review: Make sure you complete the following:. Update ActivClient Step 5: Plug your CAC reader into your computer before proceeding. Select Browse, then desktop or wherever you made the folder.

Thanks for marking this as the answer. To Verify whether your driver did or did not install, follow these instructions: One person had to select “Search automatically for updated driver software” This is very rare.

Select the default choices. Card reader is not recognized. Unzipping – the driver. Carr your SCR reader can be used with Windows 10, 8. Follow the instructions to run the Cross-Certificate remover instructions are found in the popup on NKO.

Smart Card HID with ActivClient

DoD Certificates Step 4: Obtain a CAC Reader. Updating a CAC Driver. Select the folder if using the firmware update driver below, stop at the driver folder, do not ‘dig’ down to AND or Intel folders and then OK. You should now see your new actigclient on your desktop to open up.

Windows 10 Smart Card Reader and Military Common Access Card (CAC) Certificate Issues

It will give you a message. Click the Device Manager link on the left side of your screen.


If that doesn’t work, keep reading for other ideas below. It will NOT work in virtual Windows examples: I have the latest Smart Card utility update from Windows Update Device Manager shows my card reader is installed and properly functioning. WinZip- Use the Extract button.

Unzip the downloaded file by Right-clicking and selecting Extract All. There is no firmware update for a V2 reader because it is already updated. I’m military readsr so the use of my smart card reader is a necessity.

We are hearing Mac users having problems with the SCR reader.